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Frequently Asked Questions

  • How quickly can my server be setup?

    Once a node has been paid for and initiated for deployment, the process takes no more than a few minutes from start to finish.

  • Is my cloud node managed?

    We manage the hardware & network. For just $29/month fully proactive managed services can be added.

  • Does my server include support?

    Yes. Our Sys Admins are located on-premise inside our datacenter.

  • Are you a reseller?

    Nope! We privately own and operate our datacenter and hardware.

  • What is Xservers built on?

    The Xservers cloud utilizes Xen and KVM technology, which means resources are guaranteed!

  • Can I upgrade later on?

    You can scale any time you need. Our techs are always here to help you scale when you need it most.

  • What port speed will my cloud server have?

    Each cloud server is enabled with a 1Gbps port.

  • What’s included with Managed Services?

    Our team of 24/7/365 on-site technicians proactively monitors, patches & protects your server from issues that may impact your service for the low monthly fee of $29.

  • Why three locations?

    With three locations, you can get the best latency for your needs. Low latency = fast response times. Fast response times means the best user experience.

  • Can I get additional IPs with my server?

    Yes you can request additional IPs in a support ticket. The cost is $2.50/month per IP.

  • Will Xservers migrate my data?

    We include cPanel-to-cPanel migrations with our Managed Services (additional fee). All other migrations would be handled by the client or 3rd party specialist.

  • Does Xservers provide backups?

    We perform cycled system backups on a weekly basis but they are not meant for individual account restoration. We advise all customers to have another backup solution in place.

  • How long has Xservers been in business?

    Xservers is a Xservers company which has been in business since 2002, serving customers from over 130 countries. Xservers introduced Xservers in 2012.

  • Do you offer custom plans?

    Currently, all available plans are listed on the site. However, if you have special resource requirements, we are open to discuss options.

  • What forms of payment do you accept?

    You can pay for your Xservers solution using Paypal or credit card.

...It has been an amazing experience with extremely fast and reliable support and custom solution development. One of the best companies we work with. — radarbox24.com

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